01. Scope and responsibility
This policy describes how Banamind LLC, License No. 2646864.01, handles personal information in connection with our website and furniture sales software. It covers business contacts, users, and information processed through catalog-based proposals and AI-assisted sales workflows. When a business customer supplies personal information for processing on its behalf, that customer determines its use and the applicable agreement governs our processing.
02. Information we handle
Depending on the features you use, information may include your name, business email, phone number, company, account details, and support communications. Customer workspaces may contain contact records, project briefs, floor plans, messages, product images, catalog configurations, pricing, quotes, and order details. Connected CRM, ERP, email, messaging, or phone services may supply information you authorize them to share. Calls or recordings are processed only where the relevant feature is enabled and the required permissions are in place.
03. Website and technical information
Hosting and security systems may process IP addresses, browser and device information, access times, and diagnostic logs to deliver and protect the website. We use PostHog to understand page visits and interactions and to improve the website. Form fields are excluded from analytics capture, and we do not send the values entered in those fields to PostHog. When you submit a demo or contact form, we process the details you provide through our hosting infrastructure and send them to our customer relationship management provider and to Telegram as an internal team notification so that we can respond to your inquiry. When you schedule a meeting through Zoom Scheduler, the booking details are also added to our customer relationship management system and may be sent to Telegram as an internal team notification. If Zoom AI Companion is enabled for the meeting, its meeting summary, next steps, and a link to the Zoom summary may be added to the related customer relationship management record and included in an internal Telegram notification. Do not enter sensitive customer information into demonstration forms or scheduling questions.
04. How information is used
We use information to operate accounts, answer inquiries, deliver support, and provide the workflows you request. This includes understanding a project brief, matching catalog products, creating quotes and visual proposals, handling authorized follow-ups, and synchronizing connected systems. Information also helps us detect misuse, troubleshoot problems, meet legal obligations, and improve the service through aggregated analysis.
05. AI processing and your business data
AI features process the information needed for the authorized task, such as extracting requirements or drafting a proposal. Your organization’s catalogs, pricing, floor plans, quotes, and customer records are not used to train models for other customers. Access is restricted to the workspace, authorized users, and service providers involved in delivering the requested functionality.
06. When information is shared
We do not sell personal information. Information may be shared with authorized team members, recipients you select, connected systems you enable, and providers supporting hosting, AI processing, communications, security, or customer support. We may also disclose information when required by law or necessary to protect legal rights. Integrations you choose may be governed by the third party’s own privacy terms.
07. Processing grounds and international transfers
Where applicable privacy law requires a legal basis, we rely on providing contracted services, legitimate interests such as security and support, legal obligations, or consent where required. Providers and connected systems may process information in countries other than your own. Where required, appropriate contractual or other lawful safeguards apply to international transfers. Ask us about the arrangements relevant to your proposed deployment.
08. Security and retention
We use encryption, role-based access, organization-level data separation, and security reviews to protect information. No service can eliminate every security risk. We retain information for the purposes described here and as required by the applicable agreement, legal obligations, dispute handling, and security needs. Retention and deletion arrangements for customer workspaces are governed by the applicable agreement.
09. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or portability of your personal information, or object to or restrict certain processing. Where processing relies on consent, you may withdraw it. We may need to verify your identity and consider legal retention requirements. If your information is controlled by a Banamind business customer, contact that organization first; we assist it with requests as appropriate. You may also complain to the relevant data protection authority.
10. Updates and contact
We may update this policy to reflect product or data-handling changes. The date above identifies this version, and we provide notice of material changes where required. For privacy questions or requests, contact [email protected].